Insurance Info

Explore our insurance information and coverage options. Find the answers you need for your medical insurance.

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Medical Insurance Frequently Questions

We understand the importance of having comprehensive insurance coverage to ensure peace of mind when it comes to healthcare expenses. Whether you are seeking information about in-network providers, co-pays, deductibles, or pre-authorization requirements, we’ve got you covered. Explore our resources to make informed decisions and maximize the benefits of your insurance plan.

What are the medical insurance agreements and alliances at Hospital Excel?

The medical insurance agreements and alliances at Hospital Excel refer to the partnerships which have been established between the hospital and insurance companies and other organizations to provide medical coverage to patients. These alliances allow patients to access quality healthcare services and take advantage of their medical plan benefits at our hospital. 

Which insurance companies have agreements with Hospital Excel?

At Hospital Excel, we have agreements with many recognized insurance companies in both Mexico and the United States. Some of our main insurance alliances include: Atlas, AXA, BBVA, HSBC, GMM, Metlife, CHUBB, Allianz, Bancomer, La Latino, GNP, Seguros Monterrey, Banorte, Mapre, General de Seguros, Citibanamex Seguros, Santander, Plan Seguro, Seguros el Potosi, HDI]. We continuously work to expand our partnerships and offer more coverage options to our patients.

How can I verify if my insurance or health plan has an agreement with Hospital Excel?

To determine if Hospital Excel accepts your insurance or health plan, please contact us directly. We maintain the most current list of affiliated insurance providers, and reaching out to us will ensure you have the latest information. While our website does provide a list of partnered insurance companies and organizations, it might not always be up-to-date.

What benefits do I get by using my medical insurance at Hospital Excel?

By using your medical insurance at Hospital Excel, you receive several benefits. You can access specialized medical services, hospitalization, surgeries, and emergency services covered by your insurance policy. Additionally, our insurance and health plan agreements streamline the billing and reimbursement process, providing a more comfortable and convenient experience for patients.

What medical services are covered by the insurance agreements and other health plan alliances at Hospital Excel?

The medical services covered by the insurance agreements and alliances at Hospital Excel may vary depending on the insurance company or organization and individual policy. However, they generally include medical consultations, diagnostic studies, hospitalization, surgeries, and emergency services. We recommend consulting your insurance company for up-to-date information about the services covered.

How does the billing process work when I use my medical insurance at Hospital Excel?

When you use your medical insurance at Hospital Excel, our billing team manages the process. At the end of your visit, we will submit the invoice to your insurance company for the portion of your bill which is covered by the medical plan, and process the payment directly with them. It is important to provide all the necessary information and documentation to facilitate the billing process. As the patient you will be responsible for any portion of your medical bills which are not covered by your health plan.

What should I do if I have any questions or issues with my medical insurance during my visit to Hospital Excel?

If you have any questions or issues related to your medical insurance during your visit to Hospital Excel, our specialists in billing and insurance are here to assist you. You can contact us through [contact information] to receive the necessary assistance and resolve any concerns you may have.

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Hospital Excel in Tijuana, Mexico


Av. Paseo de los Heroes #2507, Zona Río, C.P. 22010 Tijuana BC

Hours of Operation:

Monday to Friday: 8:00 AM - 8:00 PM
Saturday & Sunday: 7:00 AM- 7:00 PM

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